402 - 564 - 7200
Telephone Policy

HomePhysiciansServices & FormsTelephone PolicyContact Us

Copyright © 2011 Columbus Children’s Health Care. All Rights Reserved.

Information Prior to Calling:

  • Your child’s symptoms
  • If your child has a chronic disease or health problem, be sure to mention it.
  • Your child’s temperature
  • Your child’s approximate weight (to calculate accurate dosing)
  • Names of any medications your child is taking
  • Pharmacy phone number
  • Have your questions written down
Most importantly, have a pencil and paper handy to write down instructions and have your child nearby, in case something needs to be checked

Our office is available for calls:
Weekdays: 8:00 am to 4:30 pm
Saturday: 8:45 phones are on and appointments start at 9 am.

The Phone nurse is available to take calls during normal business hours, call 402-564-7200 option #4. If the nurse is on another call, please be prepared to leave your child’s name, date of birth and reason for the call.
“Please Speak Clearly”
Try to call about sick children as early as possible. All calls are screened by our phone nurse who has been specially trained to make decisions on determining which patients need to be seen “today” and on how to provide proper home care for those that do not need to be seen the same day. If the phone nurse is unable to answer your questions, she will consult with the physicians to provide you with the proper information.
If you have a phone that does not accept anonymous calls, you will need to unblock your phone.
Please also keep your line open, in order for us to return your call. If your call is not returned within 60 minutes, please call again. Keep in mind that Monday morning is the busiest time, so please be patient.

Nighttime (afterhours), Weekend, & Holiday calls:
We utilize St. Elizabeth's Hospital afterhours phone nurse services. Their number is 
These nurses are more than qualified to assist you with your questions and concerns after hours. They also have limited access to our providers if they are needed emergently

Working Parents and Sick Children
Be certain your babysitter or daycare provider understands they should call you as soon as possible if your child becomes ill. If you think your child may need to be seen today, please call as soon as possible. It is difficult to make same day appointments late in the afternoon.  

General Health Questions
Our phone nurse is happy to provide you with the health information you to care for your children. . However, please place calls about behavior questions or other general healthcare issues during weekday office hours. The best time to call is usually in the early afternoon when our phone nurse is least busy.

Prescription Refills
We refill prescriptions only during regular office hours. Plan ahead so that you do not run out of important medicines. Always have the name of your pharmacy available before you call the office.

In regards to Controlled Substances, you will be asked to leave a message with your child’s name, date of birth, and medication needed. These prescriptions will be ready for pick-up, by a parent, after 9:00 am the following day.  You will be asked to provide a photo ID when picking up prescriptions.
Controlled substances are only filled Monday through Friday. They cannot be filled on weekends or after hours. 
Please call prior to running out…